PRIVACY POLICY

 

Online Security

Whenever you provide any order information, we use SSL technology to make sure that it is encrypted, or scrambled, so that no one else can read it while it is being transmitted over the Internet.

 

Products/ Orders

Prices

All of the prices on MYURÂ website are in Singapore Dollar (SGD). We give indicative prices on our product pages in US Dollars and Euro, however the order total depends on the exchange rate at the time of placing the order.

 

Payment policy
All payments via PayPal and payments should be made within 1-3 days of purchase, and will be shipped in 2-5 working days for ready products.

 

We appreciate your patience.

 

Payment issues
Unfortunately we are unable to help with technical issues relating directly to processing of card payments.

Therefore we would recommend using an alternative payment method such as PayPal, where you will also be able to register to pay using your debit or credit card.

 

Please note that when placing an order on our website the billing address should be the registered address for the debit or credit card used to pay at the checkout.

We recommend using the same shipping and billing address, however if the order is a gift then it is possible to ship to an alternative address especially if the address is registered to your PayPal account.

 

Once your order is complete we will send you a confirmation email.

 

Product sold out

If a product you like has sold out then simply email us at contact@myura.co for further information.

 

Canceling and order
The process of all orders will take within 1-2 working days. If you would like to cancel your order, please email us immediately to enquire about the status of your order. If the order has been processed and shipped then MYURÂ will provide you with a refund or store credit once the product has been returned in the original packaging.

For return instructions, please contact the customer service team at contact@myura.co

 

Changing an order

Unfortunately we do not have changing order in our system. An order can be cancelled as long as it has not yet been processed and a new order can then be placed via our online store.

 

Shipment/ Delivery

Shipping Policy
INTERNATIONAL SHIPPING

All order will be shipped by DHL or SF Express, generally will take up to 10-30 working days to arrive (depends on destination and delay.)

 

LOCAL SHIPPING

All order will be shipped by Singapore Post Registered Mail and should be expected in 2-10 working days to arrive.

 

Please provide the correct address for us, MYURÂ will not resend the order in free if the address is incorrect. Buyer must pay another shipping fees for the resend order if the address provided is wrong. Therefore, MYURÂ is highly recommend buyer to check the address before we send it.

 

Shipping import fees / Custom charges
Please be advised that for deliveries outside Singapore, shipments can be subject to import fees and taxes which are due on arrival.

The customer is responsible for any customs duties, fees or tax. If you need any detailed information about these charges please contact your local customs office.

 

Prohibited countries

We can't accept any payment from the restricted countries listed in Paypal:

Belarus

Burma (Myanmar)

Cote d'Ivoire

Democratic Republic of the Congo

Iran

Iraq

Liberia

North Korea

Sierra Leone

Sudan

Syria

Western Balkans

Zimbabwe

 

Refund Policy

Buyer is responsible for returning the item undamaged within 15 days.

MYURÂ is just a small, independent leather design company, so to receiving return goods or unused goods back in perfect condition and a timely fashion is crucial to our business.

If for some reason you are unsatisfied with your order, please email us at contact@myura.co

within 3 days after received. And we will email you instructions on how to send back to us.

 

Please make sure your returned goods are new, unused and in the original condition. Please also include any dust bags or original tags and packaging within the parcel.

Once the item has been returned and received by us, your refund will be issued.

 

Depend on the original payment, it may take up to 10 working days to see the refund on your PayPal account or credit card.

EXCEPTIONS: We'll not take any responsible for any goods lost in transit and highly recommend you to use a traceable service when returning your order. If the package received is damaged we will contact you with photos of the damage so you can take the appropriate action with your shipping company.

 

Customers are responsible for all shipping fees, both the original and return.

We do not provide refund if the package is hold by customs.

 

Please note that shipping costs and import fees are not refundable.

 

To make any request described above, send an e-mail to contact@myura.co. When contacting us, please be sure to provide us with your exact email address, name, address and/or telephone number (for Singapore buyer) in order to ensure a quick and effective response to your request.

 

 

MYURÂ reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.